Purchase Conditions

  • 1. Website usage
    • The present Conditions of this website are the only ones applicable and replace any other, unless previous consent has been expressed in writing by the Vendor. These Conditions are as important to You as they are to us as they have been conceived to protect the rights of the customer as well as those of the vendor. By making a purchase, you declare that you have read and accepted the following Conditions, without reservations.

      You accept that:

      • 1. You will only be able to use the website to consult it for information purposes, or to place a legally valid order.
      • 2. You will not be able to place a speculative, false or fraudulent order. If we have reasonable grounds to consider that an order of this nature has been made, we will be authorized to cancel it and inform the relevant authorities.
      • 3. Also, it is mandatory for You to provide us with the true and correct email address, postal address and / or other contact information, being aware that we can use this information to get in touch with you if necessary (see our Privacy Policy for more details).
      • 4. If You do not provide us with all the required information, we will not be able to process the order.

      By completing the order through this website, You guarantee that you are at least 18 years of age and are in the legal capacity to make a binding contract.

  • 2. Availability of the service
    • The items offered through this website are only available for purchase where it's detailed here.

  • 3. How to execute the contract
    • The present information and the details contained in this website do not constitute a sales offer, but an invitation to make business. No contract will exist between You and us regarding any of the products until the order has been expressly accepted by us. If your offer is not accepted and there has been a charge made to your account, the full amount will be returned in its totality.

      To complete the order, you will need to follow the steps detailed in the purchase process - link to "proceso de compra". After this, you will receive an email confirming the reception of the order (aptly named "Order confirmation"). Please keep in mind that this does not constitute an acceptance of the order, but an offer You make to us to purchase one or more of our products. All orders are subject to our approval and we will confirm such acceptance by sending an email with the confirmation that the product is being sent (aptly named "Delivery confirmation"). The product purchase contract between us (Contract) will be formalized once we send the Delivery Confirmation email.

      Only products enumerated in the Delivery Confirmation will be subject to the Contract. We have no obligation to provide any other product(s) that could have been part of the original order until we confirm in an independent Delivery Confirmation email that these will, in fact, be delivered.

  • 4. Availability of products
    • All product orders are subject to availability, and if there are difficulties relating to its supply, or there are no items in stock, we reserve ourselves the right to provide you with information relating to alternative products of similar or higher value You could be interested in buying. If you do not wish to purchase this substitute product, we will reimburse the quantity that had been paid.

  • 5. Order process refusal
    • We reserve ourselves the right to remove any Product from the website at any time, or to remove or modify any material and / or content of the same order. Although we do our possible to always process all the orders, there may exist exceptional circumstances that obligate us to reject an order once the Order confirmation has been sent, and we reserve ourselves the right to do this at any time, at our sole discretion.

      We will not be responsible towards You or any other third party for removing any product from the website, whether it has been sold or not, for removing or modifying any material and / or content from the website, or for refusing to process an order once the Order confirmation has been sent.

  • 6. Right to withdraw from purchase
    • If You are contracting / entering the contract as a consumer, you will have the right to withdraw from the Contract within 14 days from the time the Delivery confirmation is sent. In this case, you will be reimbursed for the price paid for your product(s), as per our Return Policy.

      Your right to withdraw from the Contract will only be applicable to those products that are returned in the exact same conditions as they were received by You. You will also need to include instructions, documentation and packaging for the products. No reiumbursement will be made in the case that the product has been used or has suffered any type of damange, so it is necessary to be careful with the product(s) while they are in your posession.

      Please treat the products with care while they are in your posession, and keep, as long as possible, all the boxes and original packaging in case you want to make a return.

      This provision does not affect consumers' current legislation rights.

  • 7. Delivery
    • Unless there are extraordinary circumstances, we will try to send the product(s) listed in the Delivery confirmation before the date figuring in the Delivery confirmation, or, if no delivery date is specified, within 15 days that the Delivery confirmation email is received.

      A delay can occur due to the following reasons:

      • 1. Unforeseen circumstances; or
      • 2. Area where delivery is made;

      If for any reason we cannot carry out the delivery on the specified date, we will inform you of this circumstance and will give you the option to follow with the purchase by establishing a new delivery date, or to cancel the order with a full reimbursement. Please keep in mind that we do not deliver on saturdays or sundays.

      With the effect of the present Conditions, it is understood that a "delivery" has been made when the product(s) have been "delivered" the moment a signature is obtained at the reception of the same order at the conveined delivery address.

  • 8. Inability to deliver
    • If, after two attempts, it is deemed impossible to carry out the delivery, we will leave the package in a sure place for pick-up. A note will be left detailing the instructions on where and how to collect the package. If you are unable to be at the delivery location at the agreed time, we ask that you please get in touch with us to reschedule the delivery at another time.

  • 9. Risk and ownership transfer
    • The risks relating to the ownership goods will be born by you from the time of delivery.

      You will be held liable for the goods once we receive its full payment, including delivery costs, or at the time of delivery (according to the definition in clause 8), if this has taken place at a later time.

  • 10. Price and payment
    • The price of the products will always be the one stipulated in our website, unless it is a manifest error. Although we do our best to ensure that all the prices appearing on the website be correct, errors may/can occur. If we discover an error in the price of a product that You have ordered, we will inform you as soon as possible and will give you the option to reconfirm the purchase at the correct price, or cancel the order. If we cannot get in contact with you, the order will be considered cancelled and we will reimburse the integral amount of what You have paid.

      We are not obligated to provide you with the product(s) at the incorrect price in the case that this happens to be inferior (even if it appears in the Delivery confirmation as such), if the error in the price is obvious and unmistakable and could have reasonably been recognized by You as the incorrect price.

      The prices in the web page include VAT, but exclude the delivery charge, which will be added to the total cost according to our Delivery costs table.

      Prices can change at any moment, however, unless specified previously, these possible changes will not affect the orders that have already been sent a Delivery confirmation.

      Once You have finished browsing and selection products, all the items on the shopping list will be added to the shopping cart, and the next step will be to process the order and make the payment. To do this:

      • 1. Click on the shopping cart icon at the top right.
      • 2. Review the shopping cart page.
      • 3. Click on the "Proceed to Checkout" button.
      • 4. Fill out and verify the contact information, the details of your order, the address you want the order to be sent to and the billing address, click on "Continue".
      • 5. Introduce your credit card number.
      • 6. Click on "Authorize Payment".

      You will be able to make the payment by Visa, Mastercard or PayPal. To minimize the risk of unauthorized access, credit card data will be encrypted.

      If your method of payment is Paypal, the charge will be made at the time that the order is confirmed.

      By clicking the "Authorize Payment" button, You are confirming that the credit card is yours.

      Credit cards are subject to validation checks and authorization by its issuing entity, but if that entity does not authorize payment, we are not responsible for any delay or failure to deliver, and we will be unable to execute a Contract with You.

  • 11. Value added tax
    • Under current regulations, all purchases made through the website will be subject to Value Added Tax (VAT), except those bound for the Canary Islands, Ceuta and Melilla.

      In this regard and in accordance with Chapter I of Title V of the Tax Council 2006/112, of 28 November 2006, regarding VAT's common regulation, delivery shall be considered to be to the Member State listed in the item(s)' delivery address, whereby the item's legally applicable VAT rate is in accordance to each order's destination Member State.

      Under the legislation applicable in each jurisdiction, for the delivery of goods made in determinate European Union countries to a recipient employer or professional, the "reverse charge" rule may be applicable (article 194 of Tax Council 2006 / 112) which would not impact the VAT by Proudlaces SL, subject to the recipient's obligation to redeem the tax payable in the transaction.

      On orders shipped to the Canary Islands, Ceuta and Melilla, the deliveries are exempt from VAT pursuant to Article 146 of the cited Tax Council, notwithstanding the application of taxes and tariffs in accordance to each of the regions' legislation currently in force.

  • 12. Exchange and return policy
    • Returns exercise the right to desist from a purchase.

      General Policy: To cancel a Contract within the specified period in clause 7 , you can return the goods by delivering it to a postal officer / courier. The goods must be delivered in the same package in which it was received, following the instructions under "RETURNS" on our website. You must contact us via email to [email protected] so we can arrange the pick up at home. You will be responsible for the cost of returning the product(s). Please note that if you decide to return the item(s), we will be entitled to charge You with the expenses we may incur.

      If you have any questions, please reach us via our [email protected] or call +34 935 312 122 begin_of_the_skype_highlighting            +34 935 312 122      end_of_the_skype_highlighting.

      Please return the item in its original packaging, as well as instructions, documentation and any other packaging that came with it.

      After verifying the state of the item, we will inform you if you are entitled to a refund. The refund will be made as soon as possible, and in any event within 14 days from the date you notified us of your intention to withdraw from purchasing the item. The refund will be in the same payment method that was used to pay for your purchase.

      There shall be no exchange or returns for products that are not found in the same condition that you received them, or have been worn beyond simply opening the product.

      Exchanges can only be done for an item of equal value.

      Returns for faulty products

      If you consider that, at the time of delivery, the product does not comply with the provisions of the Agreement, you must contact us immediately through our contact form by providing product details and explaining the damage incurred, or by calling the telephone number +34 935 312 122 begin_of_the_skype_highlighting            +34 935 312 122      end_of_the_skype_highlighting, in which case we will indicate how to proceed.

      You may return the product by home delivery, whereby we will have a messenger sent to your door for pick up.

      We will proceed to carefully examine the returned product and notify you by email within a reasonable time whether any refund or replacement (if any) can be made. We will refund or replace the item as soon as possible, and in any event within 30 days from the date the return confirmation email is sent.

      The amounts paid for those products that are returned because of a tear or defect, when it really exists, will be refunded in full, including delivery costs. Refunds will be in the same payment method that was used to pay for your purchase.

      All rights in force by law are hereby maintained.

  • 13. Liability and disclaimer
    • Our liability in connection with any product purchased on our website will be strictly limited to the purchase price of such Product.

      Nothing in these Purchase Terms shall exclude or limit our liability in any way:

      • 1. In case of death or personal injury caused by our negligence;
      • 2. In case of fraud or fraudulent misrepresentation, or
      • 3. In any case which would be illegal or unlawful for us to exclude, restrict ourselves or attempt to exclude or limit our liability.

      Notwithstanding the previous paragraph and as far as permitted by law, and unless these Conditions state otherwise, we will not accept any liability for consequential damages that occur as a side effect of the loss or major damage, arising in any way, and whether caused by tort (including negligence), breach of contract or otherwise, even if they could provide, including without limitation the following:

      • 1. loss of revenue or sales;
      • 2. loss of business;
      • 3. loss of profits or loss of contracts
      • 4. loss of anticipated savings;
      • 5. loss of data; and
      • 6. loss of management time or office hours.

      Due to the open nature of this website and the possibility of errors in the storage and transmission of digital information, we do not guarantee the accuracy and security of information transmitted or obtained through this website, unless it is expressly stated otherwise.

      All product descriptions, information and materials contained on this website are provided "as is" and without implied or expressed warranties, nor any other warranties arising in any other way.

      To the extent of what is possible as permitted by law, we disclaim ourselves of all warranties, except for those that can not be lawfully excluded for consumers.

      The provisions of this clause will not affect your statutory rights as a consumer, nor your right to cancel the contract.

  • 14. Intellectual property
    • You acknowledge and agree that all copyright, trademark and other intellectual proprietary rights related to the materials or content appearing on the website belong to us or whoever granted us the license to use it. You may only use this material if expressly authorized by us or by whoever granted us the license for its use. This does not prevent you from using this website for copying information about your order or our contact details.

  • 15. Written communication
    • Applicable law requires that some of the information or communication be sent in writing. By using this website, You agree that most of the communication will be done in electronic form. We will contact You by email and will provide You with information by posting notifications on this website. For contractual purposes, You agree to use this electronic means of communication and You acknowledge that all contracts, notices, information and other communication done electronically satisfy the legal requirements as written communication. This condition does not affect your statutory rights.

  • 16. Notifications
    • We can communicate with You by email or by mail with the address provided by You when ordering.

      It is assumed that all notifications have been received and properly made 24 hours after an email is sent, or three days after the mailing date of any letter. To prove that the notice has been made, in the case of a letter, it is sufficient with verifying that the address was correct, the envelop was properly sealed and was duly delivered to the post office or by mailbox, and in the case of an email, that it was sent to the email address specified by the receiver.

  • 17. Transfer of rights and obligations
    • The Contract between You and us is binding on both part, as well as for our respective successors and assignees.

      You may not transfer, assign, encumber or otherwise transfer a Contract, nor any of the rights or obligations derived from it for your benefit without obtaining our prior written consent.

      We may transfer, assign, charge, subcontract or otherwise transfer a Contractor any rights or obligations derived from it for our benefit at any time during the Contract period. To avoid confusion, such transfers, assignments, concessions or other transfers do not affect the rights you have as a consumer, recognized by law, nor does it cancel, reduce or otherwise limit those warranties, whether expressed or implied, that we have granted to you.

  • 18. Events beyond our control
    • We are not responsible for any failure or delay in fulfilling any contractual obligations whose cause is due to events outside our reasonable control ("Force Majeure").

      The Force Majeure Event includes any act, event, lack of exercise, omission or accident beyond our reasonable control and specifically includes (without limitation) the following:

      • 1. Strikes, lockouts or other industrial action.
      • 2. Civil commotion, riot, invasion, terrorist attack or threat of terrorism, war (whether declared or not) or threat or preparation for war.
      • 3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
      • 4. Inability to use trains, ships, aircrafts, motor transport or other means of transport, public or private.
      • 5. Impossibility to use public or private telecommunication networks.
      • 6. Acts, decrees, legislation, regulations or restrictions of any government.
      • 7. Strike, failure or accidents of maritime or fluvial transport, postal, or any other means of transportation.

      During the period that the Force Majeure Event continues, the contractual obligation will be suspended and we will have a deadline extension for the duration of that period to fulfill our duty. We will take all reasonable action to finalize the Force Majeure or to find a solution through which we can fulfill our obligations under the contract despite the Force Majeure

  • 19. Resignation
    • If during the term of a Contract, we were to stop insisting on the strict performance of any of the Contract's obligations, or of any of its Terms, or were to stop from exercising any rights or remedies that we were entitled to exercise or bring under this Agreement or these Conditions, this shall not constitute a waiver of such rights or remedies, nor relieve you of complying with such obligations.

      Waiving to enforce compliance does not constitute a waiver for subsequent performance.

      No waiver by us of any of these Terms shall become effective, unless expressly stipulated that it is a waiver, and is communicated to you in writing in accordance with the paragraph from the previous notifications.

  • 20. Divisibility
    • If any of the Conditions or provisions of this contract were to be considered invalid, illegal or unenforceable in any way by the competent authority, they will be separated from the remaining terms and provisions, those which shall remain valid insofar as permitted by law.

  • 21. Integrity of the agreement
    • The present Conditions, and any document expressly referred to in them, constitute the entire agreement between You and us regarding the Contract, and supersede any other agreement, arrangement or previously agreed verbal or written promise.

      Each of the parties acknowledge and agree to have entered into this Contract without relying on any statement or promise made by the other party, or which may be inferred from any statement or written negotiation by either party before this Agreement, except what is expressly referred to in these conditions.

      Neither of us will have a remedy against any untrue statement made by the other hand, verbal or written, prior to the date of the Contract (unless such untrue statement had been made fraudulently) and the only resource available to the other party will be for breach of contract in accordance with the provisions of these Terms.

  • 22. Our right to modify these condidiones
    • We have the right to revise and amend these Terms at any time.

      You will be subject to the policies and Conditions prevailing at the time each order is made, except in the case that, by law or governmental decision, we require to make changes to these policies, Terms or Privacy Statement, in which case, any changes will also affect orders that you have done previously.

  • 23. Law and jurisdiction
    • The contracts for product purchases throughout our site are governed by Spanish law.

      Any dispute arising from or related to such contracts shall be subject and non-exclusive to Spanish court jurisdiction.

      If you are contracting as a consumer, nothing in this clause shall affect the rights recognized by the law in force.