Returns and exchanges
Print the form
- You have 14 days to return a product
- Download our form
- Print it
- Fill it
Buy a new item
- Choose your model and size
- MAKE A PURCHASE
- RECEIVE THE NEW ORDER
MAKE YOUR RETURN *
- SEND US THE PRODUCT YOU WANT TO CHANGE
- FOLLOW THE "RETURN" STEPS
- THE SHIPPING COST IS PAID BY THE CUSTOMER
Our Christmas returns guaranty provides our customers with the opportunity of returning any products purchased at sivasdescalzo during the 30 days following the reception of an order. This guaranty is applicable to all orders placed between December 10th 2016 and January 5th 2017. All information about our Christmas guaranty is available on our blog.
Do you have any questions regarding our return conditions? Please don't hesitate to consult our FAQs and visit our "Returns" page.
*After the return has been accepted (the item must arrive in perfect condition and still have its tag), you will receive an email confirmation indicating the amount that will be transferred back to your account within the next few days.
In case that the shoes had not traveled with adequate protection, and the box or the product has been damaged, the return will be rejected.
*The shoe box inside a shipping box, ensuring it is in perfect condition, unworn and unused (take into account that this same product could be purchased by another customer later), along with the Return Form. If the product is sent without a safety box, the return will be rejected. You must send the item at your charge.