For what reasons can a return be rejected?

146 views  June 8, 2020


The main reasons why a return will be rejected are the following:

  • The product has been returned after 14 calendar days
  • The product is sent without the mandatory protection box
  • The product and/or its box are not in perfect condition, as they were sent

Logically, the return of a product that shows deterioration or dirt, evidence of use, waste such as balls or fluff, or any other damage due to external causes will not be accepted. Likewise, if the product box is damaged (if it has been written on it, taped or manipulated), the return will also be rejected.

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