How many days do I have to make a return?

28 views  June 16, 2020

You have 14 calendar days from the day you receive your order, or make a purchase in one of our physical stores, to send a return or report a problem with your order.

Once the products have been sent for return, if the transport process takes longer than 14 days, don't worry. The determining date is the date of dispatch of the package to our facilities.

After the 14-day period, it is not possible to return any products, as specified on our Returns page and in our Purchase Conditions.


Other links of interest:
- How to process with a return?

- Can I return a product in one of your physical stores?

- Is the return shipping cost at the customer's expense?

- How and when will I receive the refund corresponding to my return?


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