My product has a manufacturing defect, what should I do?

152 views  June 8, 2020

All the brands we work with, carry out rigorous quality controls to ensure finishes and features that meet their standards. Moreover, it is possible that on certain occasions some product presents quality defects in its finishes.

However, if your product has a manufacturing defect, please contact us as soon as possible so that we can properly evaluate the case. We will appreciate it if you provide us with your order number and a description of the defect.

As soon as we confirm the defect and its origin, we will take care of the costs and collection management; offering you a resolution either with the replacement of the product, as long as there is stock available, or the product refund.


Did you find it helpful?