My order could not be delivered at the address I indicated because the shipping details I provided were incomplete or incorrect. Will I receive a complete reimburstment of my order? When will I receive my refund?

72 views  June 3, 2020

A parcel is not often returned to us by the delivery company due to an incomplete or incorrect address. To avoid any issues with the delivery of your order it is very important to:

  • Check the shipping address when placing your order
  • Verify your details on the confirmation email you receive on your inbox after finalising your purchase
  • Contact us if you detect a mistake in your shipping or contact details

Our delivery times are very short and thus we often have very limited allowance to proceed with any modifications. For this reason it is decisive to contact with us as soon as possible.

If a parcel is returned to sivasdescalzo due to an incorrect or incomplete address provided by the customer, the order will be refunded only once the parcel has reached our premises, deducting any costs generated during its shipping. 


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