My order was shipped more than a week ago, and I have not yet received it. What can I do?

198 views  June 3, 2020

If it's been more than a week since you've received the confirmation email with your tracking number, please check the shipping information to find out where exactly your order is.

The postman may have come to your delivery address and no one was available to pick up the package. In these cases, the transport company usually leaves a notice in the mailbox or an SMS to let you know that they have tried to make the first delivery and to organize the collection or a new delivery attempt.

If you have any questions, contact the courier company as soon as possible. We recommend the following links:
- MRW. From the office locator, indicating your postal code
- UPS My Choice. Allows you to modify the delivery address data and organize the delivery or collection at UPS Access Point.

If, despite all this information, your incident still isn't resolved, please contact us so we can find out what happened. Please always provide the order number and the tracking number of your package to speed up our response.


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