Stay safe, stay at home.

We appreciate your patience and understanding in these exceptional moments.

Following the recommendations of health authorities, we have implemented the following measures to ensure your safety.

Online

We are still online! We continue to strive to deliver you the best quality service online and connect you with the latest arrivals and relevant content via our blog.

Stores

We have made the decision that our physical stores in Barcelona and Madrid will temporarily remain closed. We will review this situation regularly and inform you of any updates.

Our team

Most of our team are currently working from home and for those who cannot, due to the nature of their work, we are taking extreme precautionary measures.

Shipping

The delivery time may be affected depending on the destination country and its current situation. Our team together with the transport companies have taken the necessary measures to guarantee the safety of employees and clients.

Returns

National orders (Spain): You will have 14 days to proceed with your return from the lifting of the state of alert.

International orders (outside Spain): We have extended the return period to 30 days since you received your purchase.

For more information, click here.

Support

If you need help, please do not hesitate to contact us by email (support@sivasdescalzo.com).

 

Preventative methods

All delivery staff will wear gloves.
They will maintain a safe distance from you, please do the same!
They will leave the package wherever indicate by you

Recommendations

Please indicate your DNI/NIE/Passport number to avoid signing on the carrier's handheld device.
Remove the packaging, take out the product and wash your hands.
Enjoy your order!