PREPARATION

Your order will be prepared in our warehouses in a maximum period of approximately 1 to 2 business days. However, during promotional campaigns or sales seasons, there will be an increase of the order's preparation time, due to the high volume of purchases.

SENT

Once your order leaves our warehouses, you will receive an e-mail with which you can track your order. (The customer is responsible for any tax, cost, or customs tax that may occur during shipment).

DELIVERED

Your order has been completed. If you have any doubts, you can contact our Customer Service team at the e-mail [email protected] or through your SVD account.

Shipment costs and delivery times by country

SPAIN AND PORTUGAL

PENINSULA AND BALEARIC ISLANDS

MRW. Shipping 1-2 working days. FREE (5€ for orders under 50€)

CANARY ISLANDS (EXCLUDING IVA)
For more information about taxes in the Canary Islands click HERE.

MRW. Shipping 1-3 working days. 12€

EUROPE 1

BELGIUM, FRANCE, GERMANY, ITALY, NETHERLANDS, UNITED KINGDOM

UPS Parcel. Shipping 5-7 working days.
FREE. (6€ for orders under 120€)

UPS Saver (express service). Shipping 1-2 working days.
FREE for orders over 350€. 6€ for orders between 120€ and 350€.
9€ for orders under 120€.

EUROPE 2

AUSTRIA, DENMARK, LUXEMBOURG, MONACO, SLOVAKIA, SLOVENIA, ESTONIA, FINLAND, HUNGARY, IRELAND, LATVIA, LITHUANIA, ROMANIA, SWEDEN, NORWAY, SWITZERLAND, CZECH REPUBLIC, POLAND (...)

UPS Saver (express service). Shipping 2-3 working days.
9€ (12€ for orders under 120€)

USA

UPS Saver (express service). Shipping 1-3 working days.
FREE for orders over 250€. 15€ for orders under 250€.

JAPAN

UPS Saver (express service). Shipping 2-4 working days.
30€ for orders under 200€. FREE for orders over 200€.

REST OF THE WORLD

CANADA, BRAZIL, CHILE, COSTA RICA, ECUADOR, EL SALVADOR, GUATEMALA, HONDURAS, CHINA, AUSTRALIA (...)

UPS Saver (express service). Shipping 3-6 working days. 30€

ADDITIONAL INFORMATION

Customers will be held responsible for any possible expenses derived from customs or local taxes associated with any delivery.

VAT cannot be refunded for any international sales.

Our stock is distributed among several warehouses, it is possible that if your order is composed of several items, you might receive more than one package.

Orders must not be addressed to a post office box or APO/FPO.

The usual estimated time of delivery may be affected during special periods, holidays such Christmas, Sales or one-off promotions, due to the high volume of orders.

DO YOU HAVE ANY QUESTIONS?

You can check the status of your order through your account MySVD

Do you have any questions about your order? Write us here