• 0


Conditions to return one or more items from an order

  • Returns must be sent within 14 days after you received the products.
  • The return must be made from the same country to which it was shipped to.
  • Please note that we do not exchange items. If you wish, you can process a return and place a new order with the desired size.
  • The item must be in its original condition: unworn, unaltered and unwashed.
    • Footwear: be sure to try on the footwear with clean socks. To avoid damaging the sole of new footwear, be sure to try them on a protected surface.
  • The item must be returned with the brand's tags and box, or envelope, in their original condition.
    • Footwear: the brand’s original box must be in perfect condition.
    • Clothing: protect clothes with their original box or envelope, or with a bag. Do not forget to include the labels of the products.
    • Beauty, Skin Care, Perfumes, Candles & Home Scents: must be returned unused, unopened and with their safety seals.
  • Socks, underwear and swimwear cannot be returned.

Step 1
Choose a return method

1.1 Return your order free of charge in our physical store:

  • SVD Dubai: Building 7, Dubai Design District, Dubai, United Arab Emirates.

  • If you chose this method, simply bring us the product in its original box or envelope, no shipping box needed. You can skip to Step 4 for the rest of the return process.

    1.2 Send us the product:

    Use the courier service of your choice and send your products to:

  • SVD MIDDLE EAST FZ LLC, R09, Ground Floor, Building #07, Dubai Design District , Dubai. United Arab Emirates. Contact: +971 4 834 8697

  • Return shipping costs are to be paid by the customer. Please note that you must use a shipping service that covers customs and import charges at destination.

    Step 2
    Ship your return with a protective box

    You should use a suitable secure box according to the size and volume of the products. The same original SVD box will do.

    Step 3
    Print the returns form

    Download the international return form here, print it out, fill it in and put it inside the box.

    If you can't print the form, please include a sheet of paper with the information requested on the form.

    Step 4
    Receive your refund

    Once the quality of the returned products has been verified and approved, SVD will issue a credit to the original payment method, and you will receive a confirmation email. The refund may take up to a maximum of 5 working days to be effective in your account, this depends exclusively on your bank.
    For more information on Returns, please see the FAQs page.