When you use our website or app to place an order or accept any of our offers, you are expressly informed that you are bound and obliged to these T&Cs. Any alteration or modification of these T&Cs will require the written signature of a particular agreement between the consumer and Proudlaces, SL.
We will answer any questions you have about these T&Cs through the communication channels that you will find in our Company Information.
2. Company Information
By purchasing any of our products through this website or our app you are informed that you are entering a Contract of Sale with Proudlaces, SL, with Tax ID B65386963, registered office at Calle Maracaibo, 5, Nave 7, 08030, Barcelona. Entity registered at the Commercial Registry of Barcelona, Volume 42469, Sheet 100, Page B-409287 (hereinafter, “SVD”). You can contact us by:
- Telephone: +34 931 227 057.
- E-mail: support
- Post: Proudlaces, S.L., Calle Maracaibo, 5, Nave 7, 08030, Barcelona.
3. Age Required to Make a Purchase
Only individuals over the age of eighteen may shop through our website and app. In the case of minors, purchases must be made through those who exercise their parental authority or are their legal guardians.
4. Purchase Procedure
To shop at SVD, you need to have a customer account. By creating your MySVD account, you will be able to enjoy many benefits, having all the details of your order updated with just one click.
The shopping process is very simple. If it is your first purchase, you will have to register beforehand whether you will place it through the web or the app. Please note that, for security and data protection reasons, we do not accept orders placed by phone.
1) SELECT: choose the desired product, and a detailed description of the product and its price (VAT included) will be displayed. Select the size to add it to the shopping cart.
At SVD, we apply strict quality criteria to all our creative processes. Therefore, we use a neutral light to capture the real color of the product. Even so, it is also possible that, after receiving the product at your home, you may see a slight difference in the color tone of the product or other variations that are a result of a difference with the image, the display technology you use, or any other technical reason. SVD is not responsible for these differences or variations.
2) PLACE AN ORDER: Simply follow the online shopping instructions on our website and in the app and click on “Authorize Payment”.
3) PAY: you must choose the payment method among those offered on our website or app. Please note that at SVD we only sell our products in euros. The currency exchange variations that are generated when proceeding to the payment of orders will be those that apply to the customer at the time of making a purchase of our products.
Once your order is complete, you will be sent an e-mail acknowledging receipt of your order (with the subject “New Order Confirmed”), and specifying all the details of the order (e.g., the chosen method of payment and the shipping address, among other information). If you notice an error in the shipping address indicated or on any other point of the order, in order to correct that error, you must notify us immediately using the contact form, or by writing us an e-mail to support
5. Order Refusal
We reserve the right to check an order in advance and to refuse to accept it in the following cases:
a) For reasons of force majeure, including, but not limited to:
- i. Strikes and lockouts.
- ii. Fires, explosions, earthquakes, floods, storms and, in general, any natural catastrophe or loss in our facilities, stores, or warehouses that prevent us from carrying out our business normally.
- iii. Revolts, revolutions, terrorist attacks or wars.
- iv. Epidemics, declaration of health crises that limit the mobility of people and/or goods and, in general, approval of any regulation or administrative or judicial notification that orders the cessation of our activity.
- b) Resale of the products by whoever performs the purchase. SVD does not make wholesale sales, we only sell to consumers and users and entities that purchase our products for purposes other than resale.
- c) Purchaser identity theft.
- d) Payment fraud.
- e) Failure to obtain authorization for the payment of the order.
- f) The order must be delivered to a country to which SVD does not ship.
- g) Placing orders that we reasonably suspect to have been done with the aid or intervention of any software, robot, crawler or any other automated procedure or device.
- h) Any order that is deemed fraudulent based on substantiated evidence provided by our security department. At SVD, we take very seriously the fair participation of customers in raffles and the buying of exclusive releases, so we reserve the right to cancel those orders that we consider fraudulent.
- i) Any operation in which practices against our sales policy are observed that attempt, artificially and/or through attacks to our website, to the ability to manage orders and the conclusion of sales.
We reserve, therefore, the right to refuse any transaction, regardless of its processing status, in which any of the above causes of force majeure are noticed, and in general, any operations in which are observed practices against our sales policy, these T&Cs and/or the conditions of use of our website or app. In all these cases, we will not be liable to the customer or user or any third party for removing any product from this website, regardless of whether such product has been sold or not, removing or modifying any material or content of the website or app, or for refusing to process an order once we have sent you the order confirmation.
If any of these fraudulent purchases jeopardize our online platform or cause technical problems, SVD will take legal action against those who provoke these types of attacks, either as a main intention or as a consequence of the purchase of products in an automated way.
6. Payment Methods
Payment by Credit or Debit Card
The customer can choose to pay by credit or debit card, with either VISA, Mastercard, American Express, or with PayPal, Apple Pay and Bizum payment services (subject to the availability and operations of each bank. Available only for orders placed on sivasdescalzo.com/es).
On our website and app we use a system called SSL (Secure Sockets Layer), a payment system in a secure environment, as it encrypts the information transmitted during the transaction, thus guaranteeing confidentiality. However, any means of payment chosen will be subject to checks and authorization by the issuing bank and if the issuing bank does not authorize the payment, we will not be liable for any delay or non-delivery, and we will not be able to formalize any contract with you.
As a measure of fraud prevention, SVD may request, via email, the Customer to send further documentation (e.g. scan of ID) to verify the identity of the buyer as the legal owner of the payment method used. Such proof may be attached digitally as a PDF or as a JPG file in the same e-mail in which it is requested, in order to speed up the order validation process and to send it as soon as possible.
By clicking on "Authorize Payment" you are confirming that you are the owner of the payment method you are using to make the purchase, and that you also confirm that the information you are providing is accurate, true and complete..
Payment by PayPal
We offer the possibility to pay through PayPal. All you need to do is to have an account with said service. Using PayPal, you will not have to enter your credit card information at the time of payment, but only your email and PayPal password. You will be charged when we confirm your order. For the transaction to be valid, the shipping address and the PayPal transaction address must be exactly the same.
7. Product Availability
We strive to keep the availability of our stock up to date. Please note that all products shown on our website or app are subject to availability and, in this regard, if there are difficulties in supply, there are no items in stock, or the products are of limited edition or production, we reserve the right to provide you with information about substitute products that you can purchase of equal or superior quality and value. If you do not wish to order such substitute products, we will refund any amount you may have paid.
8. Transfer of Risks and Ownership
The risk of loss or deterioration of the products will be at your expense from the moment you, or a third party indicated by you, other than the carrier, receive the products. In the event that you are responsible for transporting the products purchased and the carrier chosen is not one of those offered by SVD, the risk of loss or damage shall be borne by the Customer (Purchaser) upon delivery of the products to the carrier.
You will acquire ownership of the products when we receive full payment of all amounts due in connection therewith, including shipping costs, taxes and/or duties, or at the time of delivery, if this should take place at a later time than the payment of the aforementioned amounts.
9. Restricted Countries for Shipping
We are restricted from shipping to some countries. The main reason lies in the difficulties to proceeding with the delivery of the products as a result of customs procedures, or the high costs that the Customer has to face for the withdrawal of the goods. For these reasons, we do not ship orders to Argentina, North Korea, Mexico, Myanmar, Philippines, or Venezuela and to those countries or territories that, at any time, SVD may decide unilaterally for various reasons. If you have any doubts about this, please do not hesitate to contact us.
We also do not ship orders to the autonomous cities of Ceuta and Melilla. The main reason why we do not ship to these cities lies in the difficulties to proceeding with the delivery of the items, because of the customs procedures that the Customer has to face for the withdrawal of the goods.
10. Delivery Times
Barring unforeseen or extraordinary circumstances (e.g., force majeure), we will endeavor to ship the product(s) listed on the shipping confirmation before the delivery date stated on the shipping confirmation. Delivery times depend both on the country to which your shipment is addressed and on the type of shipment you selected when placing the order. You can find out in detail the delivery times or the types of shipments we offer and access all the detailed information that we offer in the Shipping section of our website. If no delivery date is specified for a certain country or type of shipment, the delivery time will be 15 days from the date of the shipment confirmation. Please note that deliveries may be affected on certain dates or special sales campaigns, such as Christmas, Black Friday, sales or special promotions, due to the high volume of orders received. We recommend that during these special periods you buy in advance so that your order arrives on time.
If for any reason we are unable to meet the delivery date, we will inform you of this circumstance and give you the option to either go ahead with the purchase by setting a new delivery date or cancel the order with a full refund of the price paid. Please note that we prepare and ship orders every working day. However, we do not ship orders during the weekend, nor during national holidays or those local holidays that impact our warehouses in Barcelona or Madrid. If you place your order on Friday, it will most likely be shipped the following week, since we do not prepare or ship orders during the weekend.
If delivery is impossible after two attempts, we will leave you a note explaining where your package is located and how to pick it up with the corresponding courier company. If you are not going to be at the place of delivery at the agreed time, please contact us to arrange delivery on another day.
For the purposes of these T&Cs, it will be understood that the “delivery” has taken place or that the product/s has/have been “delivered” from the moment that you (or a third party designated by you, other than the carrier) sign, or there is evidence, by any means, of the receipt of the same at the agreed delivery address.
Keep in mind that SVD does not accept P.O. boxes or pickup points as a shipping address for your purchase. Likewise, we do not send orders to military bases due to security protocols that make it difficult for the courier to deliver the package.
The delivery of orders is made through different courier companies contracted by SVD depending on the destination address of the product indicated by the customer at the time of ordering.
If at the time of collection/delivery you are not present at the address you have communicated, the courier company will, whenever possible, leave a notice so you can contact them and arrange a new date and time of delivery.
Receipt of the Order
If at the time of delivery it is clear and visible, without the need to manipulate the shipping packaging or the product itself, that a product has defects or damages caused by transport or, in the same way, an error in the goods received is clear, you must tell the carrier and inform SVD using this contact form or by email, at support, as soon as possible after receipt of the order. We recommend that you do this within 14 calendar days of receipt of the order, in order to manage more quickly the return of the product or products affected and proceed to the replacement by another product in optimal conditions or to the refund of the price paid for it, following what indicated by you in the email. Please refer to the “Returns, Exchanges and Right of Withdrawal” section of these T&Cs for more information.
There are very few occasions when a package may be returned to our facilities because of a mistake in the address or because some information is missing. To avoid this type of problem during delivery, it is very important that you check the shipping address during the shopping process and double-check the information when you receive your order confirmation email. If a shipment is returned to us for reasons not attributable to SVD (for example, due to an incorrect or incomplete address that you have indicated), the amount of your purchase will be refunded once the order returns to our warehouse, deducting all the costs generated by the shipment, and the purchase Contract will be terminated.
The prices of the products on our website and app are indicated only in euros and include VAT. The price does not include taxes and/or import duties, which must be paid by the recipient of the order (Customer) in accordance with the regulations of the country or territory of destination of the shipment. SVD will not assume, in any case, the responsibility for payment of taxes and/or import duties that are required by the tax authorities of the country or territory of destination.
In case of extra shipping costs, they will be applied separately, detailed and added to the final amount of the order. Please visit the Shipping section of our website to obtain detailed information about the shipping costs we charge.
Prices may change at any time, but possible variations will not affect orders for which we have already sent you an order confirmation.
You are informed that by placing an order you agree to pay the price indicated on our website or app for each product, as well as the shipping costs and taxes and/or duties that are required in the country or territory of destination of the shipment, as indicated in these T&Cs.
12. Shipping to the Canary Islands
The cost of a shipment to the Canary Islands is 15 euros, regardless of the amount of the purchase.
Shipments to the Canary Islands have different custom handling depending on the value of the shipment:
- Orders over 150 euros. These purchases are subject to local taxes and customs duties in accordance with the regulations of this territory. The payment of these taxes and fees are completely unrelated to SVD and are not included in the price of the product. Therefore, it is up to the recipient of the order (Customer) the settlement and payment of these taxes and fees at the time of delivery of the order, as well as the handling costs carried out by the courier company.
By placing an order, you expressly authorize us to issue the invoice in electronic format. You can download your invoice easily from your MySVD account, by accessing the order details. In case you have made your purchase as a guest and you do not have a customer account, please contact us, and we will send you the electronic invoice to your email as soon as possible.
Please pay special attention to the data you provide us when making the purchase, as we will use them to issue the invoice. Please note that due to tax regulations, we may not be able to make changes to an invoice already issued. Please contact us if you wish you modify the details of an invoice already issues.
All products offered on our website and app have the warranty indicated by the manufacturer and in accordance with current legislation. If you enter a contract as a consumer and user, we are responsible for the lack of conformity of the product that becomes apparent within two years of receipt of the product by the purchaser or by a third party designated by him or her, other than the carrier.
The warranty does not cover product damages or flaws:
- a) Caused by misuse, incorrect handling or the ordinary use of the product. Please note that the useful life of any product depends on the individual use you make of it. Products that deteriorate and/or are damaged by the normal passage of time or that have reasonably exceeded their useful life will not be replaced.
- b) That are a result of negligence or willful misconduct (such as exposure to chemicals, caustic substances, open fire, high temperatures, sharp objects, etc.).
- c) If the product has been used for activities other than those for which the product is designed (e.g., using running shoes for track sports, or using hiking shoes as work boots, etc.).
15. Returns, exchanges and right of withdrawal
You can make the return within 14 calendar days of receipt of the order by the Purchaser or by a third party designated by him or her, other than the carrier. Once the deadline has passed, it will not be possible to return any product. Do not forget to include the return form, as it is an essential requirement that will help us locate your order in the system and ensure that your return is processed correctly.
As indicated in the "Warranty" section, if you are contracting as a Consumer and User, you may exercise your right to return the product for non-conformity within two years of receipt of the product by the purchaser or by a third party designated by him or her, other than the carrier.
The refund or replacement of the product will be made as soon as possible and, in any case, within 14 calendar days from the date on which we send you an email confirming that the refund or replacement of the non-conforming product has been accepted.
In the case of defective or damaged products or if you consider that, at the time of delivery, the product does not conform to the stipulations of the Contract of sale of the product, you should contact us immediately and follow the instructions that we will give you as we will be in charge to manage the return.
The amounts that you paid for those products you return because of any defect, when it subsists, will be refunded, including shipping costs you have incurred to deliver the product. The return costs will be borne by SVD. To make the return of a product please contact us and we will manage the collection. The refund will be made by the same method of payment that was used to pay for the purchase.
Any exchange that you wish to make of a product's size or model requires a return and the placing of a new order. The deadline to make an exchange is 14 calendar days from the receipt of the product by the Purchaser or by a third party designated by him or her, other than the carrier. You must select the size for which you wish to exchange the first product purchased, and the new product has to be the same as the original product.
The shipping and courier costs for returns is always at the Customer's expense. For this reason, you can choose the company and the service you prefer for the shipment of the products you want to return. Being a cost borne by the Customer, he or she can choose by which way to send us the product to exchange. SVD is not responsible, in any case, of the success of the shipment, being the Customer the one to assume the risks of loss or deterioration of the product during its return, notwithstanding the rights of the consumer and user against the carrier or courier company contracted to perform the service of returning the product.
To find out what steps you have to follow to process an exchange please visit our Returns page where we will explain in detail how to do it.
Right of Withdrawal
The consumer and user will have the right to withdraw from the Contract without stating the reason and without incurring any cost other than the cost of return, which will be borne by the consumer and user. The deadline for exercising this right will be 14 calendar days from receipt of the order by the consumer and user or by a third party designated by him or her, other than the carrier.
To exercise this right, you must communicate your unequivocal decision using our right of withdrawal form which you can access also by clicking on the Returns page, or by any other means that leaves a record of your decision (for example, by sending an email), but always within the period of 14 calendar days indicated. We remind you that the burden of proof of the exercise of the right of withdrawal will fall on the consumer and user.
The return transport costs will be borne by the purchaser (consumer and user), except in the case that the product is defective, or has arrived in poor condition due to damage suffered during transport (in this case, the provisions of the section "Common rules for returns, exchanges and right of withdrawal") will apply.
You have the option to make your return in our stores in Madrid or Barcelona where our colleagues will be able to process the return and the new order immediately. If they have stock of the desired product in the store, you can take it with you the same day. Otherwise, the product will be sent directly to the address you indicated. You can also make the return through any postal or courier service, whose cost will vary depending on the place from which you send it, the weight of the package and the service you choose to return it. For information purposes, a standard shipping through Correos within the Spanish intra-peninsular territory, with a weight of 1 to 5 kg, has an approximate cost of €15 and if it is from the Canary Islands, about €25 (these prices are indicative and the providers of these services may change the rates at any time). As this is a cost assumed by the customer, he or she is free to choose the means of return. Please note that if you decide to return the goods to us by Collect on Delivery, we are entitled, at our discretion, to refuse the return or to deduct the costs incurred for this shipment from the total refund.
SVD is not responsible, in any case, for the variation that the rates of courier companies may suffer, or the success of the shipment, being the customer the one to assume the risks of loss or damage to the product during its return, notwithstanding the rights of the consumer and user against the carrier or courier company contracted to perform the service of returning the product.
In case of withdrawal, we will refund all payments we have received from you, including delivery charges, except if you have chosen a delivery option other than the least expensive of our standard delivery, in which case the additional costs arising therefrom will not be refunded.
Upon receipt of the product, we will examine it to check its condition and, following this check, we will inform you whether you are entitled to a refund of the amounts paid. The refund will be made as soon as possible and, in any case, within 14 calendar days from the date on which the product has been received at our facilities. The refund will always be made by the same method of payment that was used to pay for the purchase.
Once this period has elapsed without having communicated the desire to withdraw, no exchange or refund will be accepted.
Within the scope of our activities, the consumer and user may not withdraw from the contract in the following cases (Article 13 of Royal Legislative Decree 1/2007, of 16 November, approving the consolidated text of the General Consumer And User Protection Act And Other Complementary Laws):
- a) The supply of goods made according to the specifications of the consumer and user or clearly personalized.
- b) The supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.
If you have any questions, you can contact us through the contact channels indicated in these T&Cs, your customer account or by calling Customer Service at +34 931227057 during available hours.
Click here to access the withdrawal form.
Common rules for returns, exchanges and withdrawal rights
Once we receive the product back (either by return, exchange or withdrawal), we will proceed to examine it carefully and we will inform you by email within a reasonable period of time if the refund or replacement of the product (if applicable) has been accepted. Upon receipt of the product, you should note that we will carefully examine if the product has been used, there is deterioration or dirt on the sole, has damage from misuse, is faded or has residues such as pilling or lint (whether from socks or animals) or any other damage from external causes, in which case the Customer will be responsible for the depreciation that the product may have suffered. The same shall apply if the original box or packaging is damaged (if it has been written on, taped or its label has been tampered with). The consumer and user will only be responsible for the depreciation in value of the products as a result of use or handling other than that necessary to establish their nature, characteristics or operation.
No returns or exchanges will be accepted, nor will the right of withdrawal be exercised in the following cases:
- a) The product is in poor condition.
- b) The product is not complete, accessories are missing, or it has been manipulated and/or broken.
- c) The product is returned without its mandatory protective box in perfect condition. For an article of clothing or accessory that includes a case, bag, hanger or individual box, if the return is not made with that case, bag, hanger or individual box in perfect condition.
- d) Accessories or instructions or any other documentation is missing.
- e) The deadline for the return has passed.
- f) The proof of purchase or invoice is not provided.
- g) In case of loss or destruction of the product, as well as total depreciation due to the use of the product.
16. Raffle Draws
Before participating in any “SVD” draw, you must read the particular Terms and Conditions for the raffles detailed in this section, as well as the rest of the T&Cs included in this general information. The participation in any draw implies the acceptance of the particular Terms and Conditions described in this section as well as the rest of the T&Cs, since, in the case of winning the draw, the participant will purchase the product linked to the draw. Please read carefully all the information you are accessing in order to fully understand your rights and obligations.
Raffle Promoter: Proudlaces, SL, with registered office at Calle Maracaibo 5, Nave 7 08030, Barcelona. CIF B65386963 ("SVD").
Participants: Any natural person of legal age in accordance with Spanish law (18 years old) and who complies with all of these particular Terms and Conditions can participate in SVD's raffles.
Registration and participation in the raffles is free of charge.
The duration for registration and participation in each draw will be set by SVD.
Requirements of Participation: Anyone wishing to participate in the raffles organized by SVD must meet each and every one of the following requirements:
1.- Be a natural person of legal age in accordance with Spanish law (18 years old).
3.- SVD is focused on combating automated bots and ensuring a level playing field for all participants. Therefore, only one participant, one account and one payment method will be allowed per draw. In addition to the above, only one entry per shipping address is allowed and any double entries will be automatically disqualified.
4.- By participating in the draw, the payment method and payment authorization are requested so that, in case of being the winner of the draw, we can proceed to the payment and shipment of the order to the address indicated in the registration form.
5.- The registration address and payment method cannot be changed after registration. The participant may delete the entry at any time while the registration period is open. Deletion of the entry will result in non-participation in the draw and gives the possibility to re-register with the same account, shipping address and payment method.
6.- The prize is personal and non-transferable and will be sent to the natural person of legal age who has won the prize.
Anyone wishing to participate in the raffles should go to Play Store (Android) or App Store (iOS) and download the SVD app.
If you already have a MySVD account, you have to enter your username and password. If you do not have an account, please register via the SVD app.
The registration process and the use of the app are free of charge. The payment and billing data will only be used in case of winning the draw, in which case the purchase of the product will be carried out automatically.
Only one entry per user and payment method per draw is allowed. Any subsequent entries will be deleted. In the event of a reopening, participants who have previously won in the same raffle will not be allowed to register again.
Once the data has been entered by the participant, it cannot be changed or modified. To avoid errors, before validating the registration process we recommend that you carefully read the sections in which you must enter the data required for participation in the draw.
The draw and selecting the winner:
SVD will conduct the draw among all participants duly registered in it for each of the sizes and models that are available for that draw. Therefore, the chances of winning the draw will depend on the number of entries and the available supply of each size.
The selection of the winners is random, based on the use of specialized software.
All winners will be notified via a message on the device linked to their account.
Winning participants will be charged for the product plus shipping costs, and SVD will start the process of shipping the product to the address indicated in the registration for participation in the draw. This process is independent of whether the registration was made online or in store.
The purchase of all SVD products is covered in the T&Cs of SVD specified in this information.
Further Terms and Conditions for participating in the raffles:
1.- Exclusion of Liability: SVD is not liable for any costs or expenses incurred by participants in connection with their participation in the draw. The costs of the use of the Internet will be, in any case, for the sole account and charge of the participants. Likewise, SVD shall not be responsible and excludes any kind of obligation and/or liability for failures, errors and/or damages that participants may suffer with the registration and connection to the App and/or Internet network or other networks, media or systems that facilitate communication, both in their computing equipment or devices, or for software interruptions of any nature that may lead to limited participation, delayed or loss of information and/or data, as well as other types of problems that participants may suffer on the occasion of the operation of the network (whatever it may be), the website, hardware or software.
Nor will SVD be responsible for any incompatibility between the technologies used (in its broadest sense) that may affect participants during the raffles and the hardware and software configuration used by them.
SVD reserves the right, at any time and whatever the reason or cause, to end, cancel, modify or postpone the drawing without incurring any obligation and/or liability on its part and without the participants being entitled to any type of compensation and/or indemnification.
2.- Exclusion of Participants: SVD reserves the right, at its sole discretion, to disqualify any person who attempts to disrupt the normal operation of the draw, or who behaves in a manner deemed invalid or unlawful by SVD. Invalid or unlawful conduct will be deemed to occur when the entrant violates or acts in contravention of our T&Cs.
SVD also reserves the right to exclude participants who are suspected of acting in bad faith, committing fraud or being in contravention of the T&Cs stated in this information. By way of example, organized and collective participation in the raffles, the creation of false profiles, the use of automated bots or the resale of the prize won shall be considered as acting in bad faith, fraud or violation of the T&Cs.
- a) Underage participants will not be accepted and will be immediately excluded as soon as SVD becomes aware of an underage participant.
- b) Winners may not substitute or transfer the prizes, nor obtain their equivalent in cash or in kind or of any nature other than that of the prize described in these T&Cs.
- c) Employees, as well as members of the family unit or relatives of the employee up to the second degree by consanguinity and/or affinity, are absolutely forbidden to participate in the raffles.
- d) SVD may inform and publish through any means of the press, radio, television, websites, or any other media or communication system the results of the draw.
- e) SVD reserves the right to modify the rules of each draw and the participation requirements at any time if for any reason it is necessary to do so.
- f) In case of fraudulent actions that alter the normal process of the draw or damage the image, name of SVD or any of its brands, SVD will take appropriate legal measures to prevent abuse, fraud, misconduct and in defense of the image and name of SVD and any of its brands.
- g) In any case, all participants are obliged not to act against the image, name and brands of SVD, avoiding making comments that are offensive, defamatory or that contradict the prohibition set forth herein.
- h) Participants and winner(s) release and hold harmless SVD from any and all liability.
- i) Apple Inc., Google LLC and any of their brands do not sponsor and are completely unrelated to the raffles and are hereby released from any and all liability in connection with the raffles.
Data collected from participants:
The personal data obtained by SVD from the participants have been obtained as a result of their registration to participate in a draw. In compliance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 and Organic Law 3/2018, of December 5, on Data Protection and Guarantee of Digital Rights, we hereby inform you of the following:
a.- The responsible for the data processing collected from participants in the raffles is Proudlaces, SL, with registered office at Calle Maracaibo, 5, Nave 7, 08030, Barcelona. Tax ID B65386963.
b.- The legal basis for the processing is the express consent given by the participants and the compliance monitoring of the participants’ requirements and participation in the raffles.
d.- Any participant may exercise the right of access, the right to rectification, the right to erasure, the right to restrict processing, the right to data portability, the right to object, as well as the right not to be subject to a decision based solely on automated processing, all in the manner and in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016.
For the purposes of exercising the aforementioned rights, Participants may send their requests to the following e-mail address lopd, indicating the type of right or rights they wish to exercise and the motives or reasons for exercising them. In the case of the right of rectification, the data controller must be informed of the inaccurate data to be rectified or incomplete data must be completed by means of an additional declaration. It is also reported that all Participants have the right to file a complaint with the supervisory authority, the Spanish Data Protection Agency (AEPD as per its Spanish acronym), on whose website you can find more information about the filing of this complaint and the exercise of rights (www.aepd.es).
17. Online Conflict Resolution
In accordance with the provisions of Regulation (EU) No. 524/2013 of the European Parliament and of the Council of May 21, 2013, in the event that the Purchaser has the status of consumer and user, we inform of the existence of a platform for out-of-court online dispute resolution made by the European Commission, available at: https://webgate.ec.europa.eu/odr/, through which consumers and users may submit their claims.
If you are a consumer and user, you can also send us your complaints to the following e-mail address support in order to request an out-of-court dispute resolution.
We inform that SVD has complaint forms for all our customers in our stores in Madrid and Barcelona.
18. Written Communications
Applicable laws require that some of the information or communications we send to you should be in writing. When using this website, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual and these T&Cs purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically (including purchase invoices) comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
SVD may give notice to you either via an e-mail or postal address that you provided to us when placing an order.
Notifications will be deemed to have been received and properly made at the time they are posted on our website, 24 hours after an e-mail is sent, or three days after the postmark date of any letter. To prove that notice has been given, it will be sufficient to prove, in the case of a letter, that it was properly addressed, stamped and delivered to the post office or a post box and, in the case of an e-mail, that it was sent to the e-mail address you specified to us.
20. Assignment of Rights and Obligations
The purchase of one of our products constitutes a binding Contract between the Purchaser and SVD, as well as our respective successors and assigns.
Under no circumstances may you convey, assign, encumber or otherwise transfer a contract or any of your rights or obligations under these T&Cs without our prior written consent.
We may convey, transmit, encumber, subcontract, or otherwise transfer a contract or any of the rights or obligations we have derived therein, at any moment during the contract’s validity. In order to avoid any doubts, such conveyances, transmissions, encumbrances, or other transfers will not affect the rights that you have as consumers recognized by the law, nor will they override, reduce, or limit in any other way the express or tacit guarantees contained in these T&Cs.
21. Events Beyond Our Control
SVD will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event). Notwithstanding the foregoing, SVD will use our reasonable endeavors to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these Terms and Conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
A waiver by us of any default will not constitute a waiver of any subsequent default.
No waiver by us of any of these T&Cs shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.
23. Entire Agreement
In the event that any or any part of the terms contained in these T&Cs shall be determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term shall to that extent be severed from the remaining terms, which shall continue to be valid and enforceable to the fullest extent permitted by law.
These T&Cs and any documents expressly referred to herein constitute the entire agreement between the Purchaser and SVD relating to the subject matter of the sale and purchase and supersede any prior covenant, agreement or promise made orally or in writing by the same parties.
24. Modification of these Terms and Conditions
SVD reserves the right to make modifications and changes to these T&Cs at any time and for any legal, contractual or security reasons in order to improve existing features or incorporate new ones, to reflect any improvements, to make reasonable technical adjustments to this website and/or the app, and in order to ensure the continued operation of the service. In any event, nothing herein contained shall affect your statutory rights as a consumer and user.
25. Law and Jurisdiction
These T&Cs are subject to Spanish law. Any dispute or conflict that arises from these T&Cs and the purchase of SVD products through this Website or the App will be resolved by the appropriate Spanish Courts of Law of the territory chosen by the Consumer and User, notwithstanding the access to the European platform for out-of-court dispute resolution https://webgate.ec.europa.eu/odr/.