Returns

Calendar

YOU HAVE 14 CALENDAR DAYS TO
RETURN A PRODUCT

1
Form

PRINT THE RETURNS FORM

You can download it HERE.

Just print it and fill it up.

2
Box

INTRODUCE THE PRODUCT IN THE SECURITY BOX

Prepare a box.

Insert the product and the returns form. More info

3.1
Send

SEND US THE PRODUCT

Address:

Calle Santander 49-51, nave 19
08020 Barcelona - España

Use the delivery services of your choice.

All shipping costs must be paid
by the sender. More info

3.2
Stores

OR PROCESS YOUR RETURN AT OUR PHYSICAL STORES

Barcelona - C/ Bailén 18

**Madrid - C/ Churruca 5**

(Unfortunately our shop in Madrid will be closed from the 30th July until further notice for renovation)

4
Refund

RECEIVE YOUR REFUND

Once the parcel is received we will proceed with its refund.

Through the same payment method used
or on SVD credit. You choose! More info



DO YOU WANT TO MAKE AN EXCHANGE?

You need to return the product you don't want and you have to place a new order.



Do you have any doubts more about the returns process at sivasdescalzo?

Please check the FAQ's in our page and click on "Returns".



*After the return has been accepted (the item must arrive in perfect condition and still have its tag), you will receive an email confirmation indicating the amount that will be transferred back to your account within the next few days.

In case that the shoes had not traveled with adequate protection, and the box or the product has been damaged, the return will be rejected.

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*The shoe box inside a shipping box, ensuring it is in perfect condition, unworn and unused (take into account that this same product could be purchased by another customer later), along with the Return Form. If the product is sent without a safety box, the return will be rejected. You must send the item at your charge.

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*If there are additional costs due to customs and taxes these will subtracted from the total refund.

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