Returns

Calendario

RETURNS POLICY

You have 14 days to return your order. This term starts to count from the moment you receive your purchase. To process a return, please follow the steps below.

No changes are made for returns by mail. 

1
Formulario

PRINT THE RETURNS FORM

You can download it HERE.

Print it, fill it out and put it in the box.

2
Caja

INTRODUCE THE PRODUCT IN THE SECURITY BOX Más información

You must use a safe box according to the size and volume of your products.

Footwear: the original box must be in perfect condition. Clothing: protect it with its original packaging or with a bag. Do not forget to include product labels.

3.1
Envío

SEND US THE PRODUCT

Address:

Calle Santander 49-51, nave 19
08020 Barcelona - España

Use the delivery services of your choice.

All shipping costs must be paid by the sender. Más información

3.2
Tiendas

OR PROCESS YOUR RETURN AT OUR PHYSICAL STORES

Barcelona - C/ Bailén 18

Madrid - C/ Churruca 5

You will only need the order number.

If you want so, we can also process a change. Más información

4
Reembolso

RECEIVE YOUR REFUND Más información

Once your package has been received, the maximum management period is 5 working days.

The refund will be made through the original payment method of your purchase.



DO YOU HAVE ANY OTHER QUESTIONS ABOUT THE RETURN PROCESS?

Find more information on the FAQS page by accessing the "Returns" section.



*When the package arrives at our facilities, we don't generate a receipt note. You will only be notified by email when your return has been managed by the Returns Department.

If the shoes have not traveled with adequate protection and the box or product has been damaged, the return will be rejected.

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*If the product is sent without a protection box, the return will be rejected.

Footwear: remember to include all the accessories and the inner wrapping paper in perfect condition.

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*If there are additional costs due to customs and taxes these will be substracted from the total refund amount.

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*If we have stock in store, you can make your change instantly. Otherwise, they can process a new order for you to receive at your address in the next few days.

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