Returns

To return one or more items from an order:

  • The return must be done within 14 days of the delivery date.
  • The return must be done from the same country that the shipment was made.
  • The item must be in its original, unused, unaltered and unwashed condition.
    • Footwear: Make sure to try on footwear with clean socks. To not damage the soles of new footwear, please make sure to test them on a carpeted surface.
  • The item must be returned with the tags and packaging in their original condition.
    • Footwear: the original box must be in perfect condition.
    • Clothing: protect it with its original packaging or with a bag. Do not forget to include product labels.

Step 1
Print the returns form

Returns originating in the EU: Download the EU returns form here, print it, fill it out and put it in the box.

Returns originating outside the UE: Download the international returns form here, print it, fill it out and put it in the box.

If you can’t print, copy the form on a paper sheet, fill in the details, and put it inside the box.

Step 2
Put your return in a protection box

You must use a safe box according to the size and volume of your products. SVD’s original box will do.

Step 3
Choose if you want to send us the product or process your return at our physical stores

3.1 Send us the product

Use the delivery services of your choice and ship to: Sivasdescalzo C/ Maracaibo 1, Nave 7. 08030, Barcelona - Spain

The buyer is responsible for the return shipping costs. Please note that you must use a shipping service that covers customs and import fees at destination.

3.2 Process your return at our physical stores

Barcelona - C/ Bailén 18
Madrid - C/ Churruca 5

You will only need the order number.

If you want to, we can also process a change for you. If we have stock in store, you can make your change at the moment. Otherwise, our colleagues can process a new order for you to receive at your place in the following 2-3 business days.

Step 4
Receive your refund

Once the returned merchandise has been quality checked and approved, SVD will issue a refund to the original method of payment and a confirmation e-mail will be sent to you. Please note that it can take up to 5 business days to process the refund. It may take your financial institution additional time to process the transaction and update your bank statement.
For more information on Returns you can access de FAQS page.