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Returns

Conditions to return one or more items from an order

  • Returns must be sent within 14 days after you received the products.
  • The return must be made from the same country to which it was shipped to.
  • Please note that we do not exchange items. If you wish, you can process a return and place a new order with the desired size.
  • The item must be in its original condition: unworn, unaltered and unwashed.
    • Footwear: be sure to try on the footwear with clean socks. To avoid damaging the sole of new footwear, be sure to try them on a protected surface.
  • The item must be returned with the brand's tags and box, or envelope, in their original condition.
    • Footwear: the brand’s original box must be in perfect condition.
    • Clothing: protect clothes with their original box or envelope, or with a bag. Do not forget to include the labels of the products.
    • Beauty, Skin Care, Perfumes, Candles & Home Scents: must be returned unused, unopened and with their safety seals.
  • Socks, underwear and swimwear cannot be returned.

Step 1
Choose a return method

1.1 Return your order free of charge in one of our physical stores:

  • SVD Barcelona: Calle Bailèn 18, 08010, Barcelona, Spain.

  • SVD Madrid: Calle Churruca 5, 28004, Madrid, Spain.

  • If you chose this method, simply bring us the product in its original box or envelope, no shipping box needed. You can skip to Step 4 for the rest of the return process.


    1.2 Send us the product:

  • From the EU or UK to:

  • Sivasdescalzo, Calle Maracaibo 5, 08030, Barcelona, Spain.

    Please note: Returns cannot be made in person at this logistics center. If you go to the delivery address, the return will not be accepted. If you usually drop off your returns at one of our SVD stores, and they are temporarily closed, please contact our Support team.

  • From outside the EU to:

  • SVD MIDDLE EAST FZ LLC, R09, Ground Floor, Building #07, Dubai Design District , Dubai. United Arab Emirates. Contact: +971 4 834 8697


    Return shipping costs are to be paid by the customer. Please note that you must use a shipping service that covers customs and import charges at destination.

    Step 2
    Ship your return with a protective box

    You should use a suitable secure box according to the size and volume of the products. The same original SVD box will do.

    Step 3
    Print the returns form

    If you are returning from the EU, download the return form here, print it, fill it out and put it inside the box.

    If you are returning products from outside the EU, download the international return form here, print it out, fill it in and put it inside the box.

    If you can't print the form, please include a sheet of paper with the information requested on the form.

    Step 4
    Receive your refund

    Once the quality of the returned products has been verified and approved, SVD will issue a credit to the original payment method, and you will receive a confirmation email. The refund may take up to a maximum of 5 working days to be effective in your account, this depends exclusively on your bank.
    For more information on Returns, please see the FAQs page.